7.1 - Modifying Personal Data and Settings
The Profile page is available to every user and controls the personal, regional, contact, and map settings associated with the account.
Open the Account menu from the top navigation, then select Profile. Review the fields below and select Save after making changes.
Profile Fields
Username
The email address used to register and sign in. It cannot be changed on the Profile page; use the Email page described in Section 7.5.
First Name and Last Name
The names entered during registration. Both fields are mandatory and can be updated by the user or an authorised company administrator.
Date/Time Format
Controls how timestamps are displayed throughout the platform, including on charts, reports, and audit reports.
Time Zone
Controls the time zone used for timestamps throughout the platform, including on charts, reports, and audit reports.
Alert Email
The address used for email notifications, including alerts and scheduled audit reports. This field is optional, but email notifications cannot be delivered when it is blank.
Alert Mobile Phone
The number used for SMS notifications. Enter it in international format, such as +61.... This field is optional, but SMS alerts cannot be delivered when it is blank.
Alert Voice Number
The number used for voice notifications. Enter it in international format, such as +61.... This field is optional, but voice alerts cannot be delivered when it is blank.
Map Provider
Selects the map service used for compatible GPS devices. Available options may include OpenStreetMap, Google Maps, and Bing Maps.
Business Hours Phone
Your optional contact number for normal business hours.
After Hours Phone
Your optional contact number for use outside normal business hours.
7.2 - Enabling App Notifications
Push notifications can be delivered to supported browsers and devices and linked to alert conditions or node and gateway communication alerts.
- Install the platform app or open the platform in a supported browser on the device that should receive notifications.
- Open Account, select App Notifications, and then select Enable notifications on this device.
- Allow notifications when the operating system or browser displays a permission request.
- Confirm that the device or browser appears in the registered-device table at the bottom of the page.
- Select Send test notification to send a test message to all devices currently registered to your account.
7.3 - Starting a Free Trial
A free trial can be used to create an independent account and evaluate the platform with your own compatible hardware.
Open Account, select Subscriptions, and then select Start Free Trial. Review the trial details and select Save to create the individual account.
The trial runs for 14 days and supports one user, one gateway, and two nodes. SMS and voice alerts are not available during the trial, but the remaining trial functions can be used to assess whether the platform meets your monitoring requirements.
You can upgrade to a paid subscription at any time during the trial. If no paid plan is selected, the account and its data are scheduled for deletion one month after the trial expires.
7.4 - Upgrading to a Paid Subscription
A paid subscription is required to continue using an independent account after the 14-day trial.
- Open Account and select Subscriptions.
- Select Plan Subscription.
- Complete the form with the required users, gateways, nodes, and optional features.
- Select Calculate to generate the subscription price.
- Review and accept the charges, then complete payment using an available card or PayPal option.
Billing can be selected monthly, quarterly, or annually. Large deployments may be eligible for a customised plan; contact the service provider when planning a project of at least 50 nodes.
7.5 - Changing the Login Email Address
The Email page changes the email address used as the account username.
- Open Account and select Email.
- Enter the replacement address in the New Email field.
- Select Change Email.
- Open the confirmation message sent to the new address and select its confirmation link.
- After confirmation, sign in using the new email address.
7.6 - Changing the Login Password
Use the Password page to replace the password used to sign in.
- Enter the existing password in Current Password.
- Enter the replacement password in New Password.
- Enter the same password in Confirm New Password.
- Select Update Password.
A confirmation message is sent to the account’s registered email address after the password has been changed successfully.
7.7 - Creating an API Key
An API key identifies authorised software when it requests account data through the platform’s application programming interface.
If no key exists, select Create API Key. The generated key is displayed in the API Key field and can then be entered into the authorised third-party application.
Select Clear API Key when the current key is no longer required or may have been exposed. To rotate the key, clear it first and then create a replacement.
For available endpoints, request details, response examples, and sample integrations, refer to the public API documentation and sample code (opens in a new tab) .
7.8 - Two-Factor Authentication (2FA)
Two-factor authentication adds a time-based verification code to the normal email and password sign-in process.
- Install a compatible authenticator app on a trusted phone or computer.
- Open the platform’s two-factor authentication setup page.
- Scan the QR code with the authenticator app. If scanning is unavailable, enter the setup key displayed on your own page. Spaces and letter casing do not affect the key.
- Enter the current code generated by the authenticator app in Verification Code.
- Select Verify to complete the setup.
7.9 - Downloading Personal Data or Closing the Account
The Personal Data page provides controls to download the personal account information available to the user or permanently delete the account.
Open Account, select Personal Data, and then select Download to obtain the available personal data in JSON format. The file can be opened in a text editor or another application that supports JSON.
To close the account and remove its personal data, select Delete and complete the confirmation process shown by the platform.
